Missing rewards progress for the last few months

Evil Degree · Jan 9, 2017

I checked my rewards progress but it hasn't been tracking anything for the past few months aparently. Its not taking any from this month as well.

:)

JoshieOlBoy · Jan 9, 2017

Not getting my rewards

This appears to happen to a few others. I've purchased movies and games, and I'm not getting my rewards. Specifically Star Wars Battlefront last month. Am I missing something?

hungryinconway · Jan 9, 2017

MISSING REWARD CREDITS, AGAIN

Missing rewards credit for last month, the dashboard shows I have 20,000 credits pending which will be awarded for last months rewards in the next few days, but this is far short of the actual $300+ I spent in the store last month, at the 10% rate I receive
for rewards I am missing at lest 10,000 credits from last month.

The previous month I was also not awarded any points for my purchases via pre-order of For Honor Deluxe Edition and Sniper 4 to the tune of $130, ie 13,000 missing credits. I had thought since they were pre-order perhaps they would show up this month, but
apparently that is not the case.

Also, for August 2016 I was awarded a paltry 6,500 points based on what I assume to be an error with the site that probably happened to everyone, and this has never been fixed. I was awarded only 5% for that month as if I were not an XBOX Live Gold member,
instead of the 10% I should have recieved, probably because the site was having problems and was saying NOBODY was an xbox live gold member (this was an xbox service outage) and this happened at the same time the monthly rewards were calculated... again, this
has never been addressed or resolved.

In total I am missing 29,500 rewards credits for purchases from the xbox store. This is simply way too much missing credit to not be addressed and just let go...

XBLRewards8 · Jan 10, 2017

Hello Evil Degree,

We recalibrate MyVIP on a yearly basis. Usually our recalibration occurs in September, but our last recalibration in September 2015 received a lot of feedback from members like you which inspired us to make some changes to the way MyVIP works. We gave everyone
four extra months to boost their MyVIP Star Rank for 2017, and will also be recalibrating your annual spending by the calendar year from now on to make it easier to track. We placed you into your current MyVIP star rank based on your eligible spending from
the past year (September 2015 - December 2016), and then set your progress to a default value. This is why it appears that your purchases for the past year have not awarded progress. Regarding your progress for this year, we see that you have already gained
some. Please keep in mind that purchases can take up to 96 hours to be processed.

XBLRewards8

Hello Evil Degree,

We recalibrate MyVIP on a yearly basis. Usually our recalibration occurs in September, but our last recalibration in September 2015 received a lot of feedback from members like you which inspired us to make some changes to the way MyVIP works. We gave everyone
four extra months to boost their MyVIP Star Rank for 2017, and will also be recalibrating your annual spending by the calendar year from now on to make it easier to track. We placed you into your current MyVIP star rank based on your eligible spending from
the past year (September 2015 - December 2016), and then set your progress to a default value. This is why it appears that your purchases for the past year have not awarded progress. Regarding your progress for this year, we see that you have already gained
some. Please keep in mind that purchases can take up to 96 hours to be processed.

Nursemorph

Punch cards can be very hit and miss..sometimes they work, sometimes they don't...I have had a few over the last year that didn't work or took months. Best bet is to contact MS Rewards support about it..sometimes they will manually credit points

Nursemorph

You aren't the only one suffering with this punchcard from what I've seen on this forum. Punchcards have been very hit and miss for the last few months..some of mine have worked others haven't. Best bet is to contact Rewards support to see if they will manually credit it

[EX]

Hi,

it seems that there have been some issues with several punchcard offers the last few days.

Just follow the link at the bottom of the Rewards site and contact the Rewards support.

They'll sure give you the missing Rewards points.

Mister Taurus

Hi there Pick1eHead,

We appreciate you reaching out to us here! Last months quests will have entitled you to an entry into a sweepstakes and not a reward like previous months. Be sure to check out the progress tracker as it will show you changes and what kind reward to expect
if it's different from previous months. Thank you.

Missing rewards progress for the last few months