Missing rewards progress for the last few months

I checked my rewards progress but it hasn't been tracking anything for the past few months aparently. Its not taking any from this month as well.

:)

 

Not getting my rewards

This appears to happen to a few others. I've purchased movies and games, and I'm not getting my rewards. Specifically Star Wars Battlefront last month. Am I missing something?

 

MISSING REWARD CREDITS, AGAIN

Missing rewards credit for last month, the dashboard shows I have 20,000 credits pending which will be awarded for last months rewards in the next few days, but this is far short of the actual $300+ I spent in the store last month, at the 10% rate I receive
for rewards I am missing at lest 10,000 credits from last month.

The previous month I was also not awarded any points for my purchases via pre-order of For Honor Deluxe Edition and Sniper 4 to the tune of $130, ie 13,000 missing credits. I had thought since they were pre-order perhaps they would show up this month, but
apparently that is not the case.

Also, for August 2016 I was awarded a paltry 6,500 points based on what I assume to be an error with the site that probably happened to everyone, and this has never been fixed. I was awarded only 5% for that month as if I were not an XBOX Live Gold member,
instead of the 10% I should have recieved, probably because the site was having problems and was saying NOBODY was an xbox live gold member (this was an xbox service outage) and this happened at the same time the monthly rewards were calculated... again, this
has never been addressed or resolved.

In total I am missing 29,500 rewards credits for purchases from the xbox store. This is simply way too much missing credit to not be addressed and just let go...

 

Hello Evil Degree,

We recalibrate MyVIP on a yearly basis. Usually our recalibration occurs in September, but our last recalibration in September 2015 received a lot of feedback from members like you which inspired us to make some changes to the way MyVIP works. We gave everyone
four extra months to boost their MyVIP Star Rank for 2017, and will also be recalibrating your annual spending by the calendar year from now on to make it easier to track. We placed you into your current MyVIP star rank based on your eligible spending from
the past year (September 2015 - December 2016), and then set your progress to a default value. This is why it appears that your purchases for the past year have not awarded progress. Regarding your progress for this year, we see that you have already gained
some. Please keep in mind that purchases can take up to 96 hours to be processed.