Missing rewards points

Discus and support Missing rewards points in XBoX Sales and Promo to solve the problem; Hi everyone. I haven't received any Xbox rewards points since the end of January. I have spent money both ingame and at Microsoft website, but points... Discussion in 'XBoX Sales and Promo' started by Crazyrustycusto, Mar 18, 2020.

  1. Missing rewards points


    Hi everyone.

    I haven't received any Xbox rewards points since the end of January. I have spent money both ingame and at Microsoft website, but points not updating.

    Anyone else having this issue?

    I submitted a ticket with Support but was sent email saying

    "Thanks for contacting Microsoft Rewards Customer Support.

    We're sorry but we're currently unable to provide assisted support. We're working hard to get back up as quickly as possible. Please check out support.microsoft.com for
    our other support options and latest status. Thanks for your patience and understanding."

    What does this mean?

    :)
     
    Crazyrustycusto, Mar 18, 2020
    #1
  2. XBLRewards8 Win User

    Missing reward points

    Hello KevEmo,

    Pre-orders, game consumables, and subscriptions are not eligible for MyVIP. From our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    We see that your addon purchases and non-pre order game purchases were appropriately Rewarded, and that you received the proper FREEdom Rewards (an offer for free to play purchases).
  3. XBLRewards8 Win User

    Reward points missing

    Hello TheSpector420,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
    Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated March MyVIP, so it is too early to see the Credits pending. If you are asking about the Ghost Recon offer, that offer was only for physical purchases from MicrosoftStore.com, as stated in the FAQ for that offer:



    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



    Since your purchase was made digitally, it was not eligible for this offer.
  4. Smwutches Win User

    Reward points missing

    Which offer are you looking for credits from? Keep in mind that if it was the Ghost Recon offer, the credits should show as pending about 15 days after the game shipped as long as you purchased a physical disc from microsoftstore.com.
  5. XBLRewards8 Win User

    Missing rewards points

    Hello LittleToolBoxx,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. Also, keep in mind that as stated in the FAQ, you can only receive Credits for an offer or MyVIP, and not both (unless otherwise stated). Therefore, your purchases
    that went towards the Family Rewards offer will not also award Credit from MyVIP payback.
  6. XBLRewards8 Win User

    Missing reward points

    Hello z0mbie killer50,

    We do not see any activity on your Rewards account. Currently, your account has both 0 pending and 0 lifetime Credits. If you are asking about a Microsoft Rewards program offer, you would have to reach out to their customer support for assistance. Additionally,
    while a 5000 pending Credit amount is required to trigger an automatically scheduled deposit, we do not deposit in batches of 5000. We deposit the full pending amount. The 5000 is just to trigger a deposit automatically.
Thema:

Missing rewards points

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