missing rewards points

Diamond Descent · Feb 15, 2017

at some point last year i earned Xbox rewards points via punchcard offers equaling out to 29,300 points all together ive tried contacting support and they sent me here can this be fixed or should i never preorder a game again?

:)

o0PipBoy0o · Feb 15, 2017

Points missing again

Hello,

so until few hours to new month and some Points missing again.

Freedom Rewards

1000 Rewardpoints missing for completing Gametime

- Paladins 5hours = done

- Fallout Shelter 5 hours = done

- Marvel Heroes 5 hours = done

1000 points missing

Franken Rewards

10000 points missing

collect 5 Achievements from a Game

Walking dead Season 1 - done 5000 points missing

collect all Franken Rewards - done 5000 points missing

Please check this, Thank you and happy Halloween.

Greatings

AlexA.A · Feb 15, 2017

Xbox live Rewards

Xbox Rewards issues missing my Xbox Rewards points

XBLRewards8 · Feb 16, 2017

Hello Diamond Descent,

You can see a history of all your Credit and deposit events on the MyStatement on the MyRewards page, sorted by lifetime. You completed the January Games on Demand punchcard for 15,000 Credits, which were awarded on March 28th and deposited on April 13th.
You then promptly spent most of it the following day on your Rogue Legacy purchase.

We see multiple deposit events into your account for your purchases. Digital pre-orders can only be awarded from the Games on Demand punchcard. As stated in our FAQ, they are not eligible for MyVIP payback.

XBLRewards8

Hello KevEmo,

Pre-orders, game consumables, and subscriptions are not eligible for MyVIP. From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

We see that your addon purchases and non-pre order game purchases were appropriately Rewarded, and that you received the proper FREEdom Rewards (an offer for free to play purchases).

XBLRewards8

Hello TheSpector420,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated March MyVIP, so it is too early to see the Credits pending. If you are asking about the Ghost Recon offer, that offer was only for physical purchases from MicrosoftStore.com, as stated in the FAQ for that offer:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

Since your purchase was made digitally, it was not eligible for this offer.

Smwutches

Which offer are you looking for credits from? Keep in mind that if it was the Ghost Recon offer, the credits should show as pending about 15 days after the game shipped as long as you purchased a physical disc from microsoftstore.com.

XBLRewards8

Hello LittleToolBoxx,

From our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending. Also, keep in mind that as stated in the FAQ, you can only receive Credits for an offer or MyVIP, and not both (unless otherwise stated). Therefore, your purchases
that went towards the Family Rewards offer will not also award Credit from MyVIP payback.

XBLRewards8

Hello z0mbie killer50,

We do not see any activity on your Rewards account. Currently, your account has both 0 pending and 0 lifetime Credits. If you are asking about a Microsoft Rewards program offer, you would have to reach out to their customer support for assistance. Additionally,
while a 5000 pending Credit amount is required to trigger an automatically scheduled deposit, we do not deposit in batches of 5000. We deposit the full pending amount. The 5000 is just to trigger a deposit automatically.

missing rewards points