Missing rewards points

I joined your live rewards program in April 2013 and received my first points when I renewed my live gold membership.Over the next four years I got credit for NONE of my purchases.I have lots of confirmation emails from billing@Microsoft,but my monthly statement
never reflected any of it.I recently received an email from Microsoft touting the advantages and REWARDS for upgrading from my Xbox 360 and purchased the Battlefield 1 grey special edition Xbox 1s-and got nothing.I've easily spent $1k-USD in the last 4 years-consoles,games,DLC-nada.Ive
contacted Microsoft support,Xbox support and live rewards support incessantly to no avail.I was able to answer several surveys while at these sites and have received small amounts of rewards points-but certainly nothing that your service advertises.Please
fix this!!!!!!!!!!!

:)

 

Points missing again

Hello,

so until few hours to new month and some Points missing again.

Freedom Rewards

1000 Rewardpoints missing for completing Gametime

- Paladins 5hours = done

- Fallout Shelter 5 hours = done

- Marvel Heroes 5 hours = done

1000 points missing

Franken Rewards

10000 points missing

collect 5 Achievements from a Game

Walking dead Season 1 - done 5000 points missing

collect all Franken Rewards - done 5000 points missing

Please check this, Thank you and happy Halloween.

Greatings

 

Xbox live Rewards

Xbox Rewards issues missing my Xbox Rewards points

 

Hello Grandpa Tony69,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

We do not see any console purchases for that offer. Only purchases from MicrosoftStore.com are eligible for that offer. We cannot track purchases from retail stores, and retail store purchases are not eligible for Rewards.