Missing rewards points from Xbox One

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. Since you got to 5,000 on the 1st, they would be scheduled to deposit at the end of this month.

All points from Xbox Rewards do have an expiration. They have to be used within one year of deposit since they are considered promotional points.

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Points from the Rewards program come in different increments, not just 80. If you won any points through various Microsoft/Xbox contests, those may also have a 1-year expiration.

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Have you checked your billing account online (commerce.microsoft.com) to see what that shows?

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If you think the missing points may be Rewards points, you can ask the Rewards Support team about them here:

forums.xbox.com/.../29.aspx

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I hope this helps.

Hey there, was this apart of Xbox Live Rewards by chance? If so, you'll actually want to reach out on the Rewards Forums for help with missing points on your account. Xbox Live Rewards Forums

At first i missed Xbox rewards. Microsoft rewards system seemed a lot worse at the start but its a lot better now.

Earning reward points while gaming with Xbox Gamepass is awesome.