Missing Rewards points for preorder

Discus and support Missing Rewards points for preorder in XBoX Games and Apps to solve the problem; has anyone else gotten their points from pre-ordering gears of war 4 ? caaf9120-c01b-4b2a-b772-5a995d5fdce4 Discussion in 'XBoX Games and Apps' started by ShaunHemp BEP, Oct 21, 2016.

  1. ShaunHemp BEP
    ShaunHemp BEP Guest

    Missing Rewards points for preorder


    has anyone else gotten their points from pre-ordering gears of war 4 ?

    :)
     
    ShaunHemp BEP, Oct 21, 2016
    #1
  2. Namelessthehckr
    Namelessthehckr Guest
    Missing rewards points for preorders

    Hello.

    I made a post previously, but it appears to have not gone through.

    I am missing 15 000 rewards points and a $10 Microsoft Store code set to come with my preorder of Watch_Dogs2.

    It is well past the scheduled arrival dates of said rewards.

    Three offers were affected by this particular preorder - Annual preorders, Watch_Dogs2 Preorder event, and the code through email for MicrosoftStore. I only received the WD2 Preorder Event 15 000 credits, the annual 15 000 per preorder and MSS code never arrived.

    Sorry, and Thanks!
     
    Namelessthehckr, Oct 21, 2016
    #2
  3. VaultDweller420
    VaultDweller420 Guest
    Query of when I'll recieve preordered rewards points

    Preordered dead rising 4 through the Xbox live preorder rewards program, was told by support I would recieve 15,000 rewards points in 7 days, it's now longer than 7 days, when will I recieve rewards point for my preorder?
     
    VaultDweller420, Oct 21, 2016
    #3
  4. XBLRewards8 Win User

    Missing rewards points for preorders

    Hello Namelessthehckr,

    We responded to your post at (https://forums.xbox.com/en-US/thread/4a90ca88-2e05-46ab-ab39-e7a4fcc22ee8). I can confirm that the Credits were placed as pending into your
    account as pending on November 15th. However, it was labeled as our default MicrosoftStore.com offer and not the unique Watch Dogs 2 offer. However, the offers are the same. Since you are a Rewards member, using one of these offers awards you 15,000 Credits
    instead of $10 gift cards. The 15,000 Credits were deposited into your account on November 23rd. This Credit event can be reviewed from your MyStatement on the MyRewards page.
  5. Smwutches Win User

    Missing rewards points for preorders

    Support will double check everything, but keep in mind that as a rewards member you receive the 15,000 credits instead of the $10 gift code.
  6. XBLRewards8 Win User

    15000 rewards points for preorder are missing

    Hello Drewcati,

    Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending by the end of next week at the latest.
  7. Smwutches Win User

    15000 rewards points for preorder are missing

    Did you preorder digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.
  8. XBLRewards8 Win User

    Destiny 2 Preorder Reward Points Missing

    Hello Zeig,

    The only way to earn Credits for a pre-order of Destiny 2 is from the Games on Demand offer, which requires three eligible games to complete for 15,000 Credits. If you are asking about the Microsoft Rewards Destiny 2 punchcard, Microsoft Rewards is a separate
    program from Xbox Live Rewards, and we cannot assist with their offers. You would have to reach out to their support via the Microsoft Rewards website for assistance.
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Missing Rewards points for preorder

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