Missing Rewards Points for Multiple Items

GradonSilverton(2) · Dec 15, 2016

I am missing multiple rewards points for server purchases on my account. Specifically, it appears that I've not received Points for any Purchases made in 2016 (I have not checked prior) despite the purchases showing up under my Microsoft Account Order History.

:)

ZIEGLER DIGGLER · Dec 15, 2016

Missing out on rewards

Hi I've been a customer with Xbox live for over 12years and I've been having a problem missing out on your reward deals for preordered games. I have preordered multiple games and I haven't seen the bonus rewards points for purchasing these games.

XBLRewards8 · Dec 15, 2016

I am missing multiple rewards points

Hello BoldCougar26,

We see that one of your purchases last month went towards our add-ons for Games with Gold offer. However, the amount you spent on that was a few cents short to complete it. We'll throw in the spare change and adjust your purchase for you to complete that
offer. You should see this change by the end of next week. Regarding your other purchase for Forza, we calculate MyVIP on every $10. Since that purchase was beneath that amount, it was reserved to go towards a $10 amount in a following month.

About your Throwback Thursday purchase, there was an issue with that offer that we have just resolved. You should see the Credits for that offer appear shortly. Apologies for any inconvenience caused by the delay.

Smwutches · Dec 15, 2016

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards3 · Nov 3, 2018

Hi GradonSilverton. Your purchases are going towards you MyVIP progress. Once you unlock a Star level, you'll begin to earn payback Credits for your eligible purchases. To learn more about the MyVIP program, check out our FAQ page here: Xbox Live Rewards.

XBLRewards3

Hi GradonSilverton. Your purchases are going towards you MyVIP progress. Once you unlock a Star level, you'll begin to earn payback Credits for your eligible purchases. To learn more about the MyVIP program, check out our FAQ page here: https://rewards.xbox.com/faq/#vip.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

Rusted Ace2013

All I heard so far today is that they are looking into it:
help.ea.com/.../xbox-360-multiple-battlepacks-and-missing-items-issues and
answers.ea.com/.../1784447 to point out that you don't have to contact EA support about this issue.

DICE will be doing server maintenance in about 6 hours or so from the time of this post according to Battlelog so it's not getting fixed until tomorrow at the earliest.

XBLRewards8

Hello BoldCougar26,

We see that one of your purchases last month went towards our add-ons for Games with Gold offer. However, the amount you spent on that was a few cents short to complete it. We'll throw in the spare change and adjust your purchase for you to complete that
offer. You should see this change by the end of next week. Regarding your other purchase for Forza, we calculate MyVIP on every $10. Since that purchase was beneath that amount, it was reserved to go towards a $10 amount in a following month.

About your Throwback Thursday purchase, there was an issue with that offer that we have just resolved. You should see the Credits for that offer appear shortly. Apologies for any inconvenience caused by the delay.

Herbiemb

both of them show :

MyVIP Vault 5,000 Rewards Credits 5,000 Credits

but nothing has been added to my account yet

thats the issue and xbox support cant help me they told me to come here

xbox rewards questions support forum is where i posted this issue

Missing Rewards Points for Multiple Items