missing rewards for multiple games

i am DJ DC · Oct 25, 2017

I am missing my 15,000 point rewards for Tom Clancy's Wildlands and for Infinite Warfare. i never got them. Hope i also get them for pre ordering WWII.

would also like a refund for Infinite Warfare because its a terrible game.

:)

ZIEGLER DIGGLER · Oct 25, 2017

Missing out on rewards

Hi I've been a customer with Xbox live for over 12years and I've been having a problem missing out on your reward deals for preordered games. I have preordered multiple games and I haven't seen the bonus rewards points for purchasing these games.

Dandaman999 · Oct 25, 2017

So many missing purchases from my time on Xbox

I have been an xbox Live Rewards member since 2012 and have only ever made purchases on one Microsoft account. I am missing rewards data for multiple Gold subscriptions and many game purchases, especially in the last year. Thanks.

XBLRewards3 · Oct 26, 2017

Hi i am DJ DC. In order to receive Credits for purchases, you need to have a MyVIP Star rank or it must go towards an offer. Your purchases of Wildlands, Infinite Warfare, and WWII did not qualify for any offer. To learn more about the MyVIP program, visit
the FAQ.

XBLRewards3

Hi i am DJ DC. In order to receive Credits for purchases, you need to have a MyVIP Star rank or it must go towards an offer. Your purchases of Wildlands, Infinite Warfare, and WWII did not qualify for any offer. To learn more about the MyVIP program, visit
the FAQ.

XBLRewards3

Hi GradonSilverton. Your purchases are going towards you MyVIP progress. Once you unlock a Star level, you'll begin to earn payback Credits for your eligible purchases. To learn more about the MyVIP program, check out our FAQ page here: https://rewards.xbox.com/faq/#vip.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards8

Hello BoldCougar26,

We see that one of your purchases last month went towards our add-ons for Games with Gold offer. However, the amount you spent on that was a few cents short to complete it. We'll throw in the spare change and adjust your purchase for you to complete that
offer. You should see this change by the end of next week. Regarding your other purchase for Forza, we calculate MyVIP on every $10. Since that purchase was beneath that amount, it was reserved to go towards a $10 amount in a following month.

About your Throwback Thursday purchase, there was an issue with that offer that we have just resolved. You should see the Credits for that offer appear shortly. Apologies for any inconvenience caused by the delay.

TactileDust

Support told me I would have are response some time today. Any update on this?

missing rewards for multiple games