Missing Rewards Deposists for 2months

Discus and support Missing Rewards Deposists for 2months in XBoX Rewards & Social to solve the problem; i have 211$ and change that was added to my account it shows it in order history but not updating account balance please clarify for me what department... Discussion in 'XBoX Rewards & Social' started by TheRealLeek03, May 21, 2018.

  1. TheRealLeek03
    TheRealLeek03 Guest

    Missing Rewards Deposists for 2months


    i have 211$ and change that was added to my account it shows it in order history but not updating account balance please clarify for me what department can readd this credit

    :)
     
    TheRealLeek03, May 21, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    No rewards in over 2months

    Hello HustleAllDay12,

    From the FAQ:

    What content can I earn a % back on purchases for?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
    movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
    or Xbox Gift Cards, still do not qualify.



    Since your purchase was a pre-order, it was not eligible for MyVIP, and therefore did not award payback. Since it did not qualify for either an offer or MyVIP, it did not award Credits.
     
    XBLRewards8, May 21, 2018
    #2
  3. Smwutches
    Smwutches Guest
    No rewards in over 2months

    Preorders don't count towards VIP, so you would not receive a rebate on Forza. However, it should have counted towards the Forza offer running at that time so you should have 5,000 credits pending for that purchase. Support will double check that for you.
     
    Smwutches, May 21, 2018
    #3
  4. TheRealLeek03
    TheRealLeek03 Guest

    Missing Rewards Deposists for 2months

    my gamertag is i dont know why its not showing
     
    TheRealLeek03, May 21, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Unidentified User,

    This forum is for Xbox Live Rewards issues only. We do not see any Rewards Account for the gamertag TheRealLeek03. If you are asking about a billing issue, you should reach out to Xbox support (Contact Us | Xbox Support).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Missing Rewards Deposists for 2months

    Hello Unidentified User,

    This forum is for Xbox Live Rewards issues only. We do not see any Rewards Account for the gamertag TheRealLeek03. If you are asking about a billing issue, you should reach out to Xbox support (http://support.xbox.com/contact-us).
  7. TheRealLeek03 Win User

    Missing Rewards Deposists for 2months

    my gamertag is i dont know why its not showing
  8. Smwutches Win User

    Xbox live rewards not deposisting.

    They should show as pending on the MyRewards section of the site. They would be scheduled to be deposited in the next few days, around the 15th.
  9. XBLRewards8 Win User

    Xbox live rewards not deposisting.

    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in.

    From the transition FAQ:

    What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



    If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
    Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
    transition to Microsoft Rewards.
  10. Smwutches Win User

    No rewards in over 2months

    Preorders don't count towards VIP, so you would not receive a rebate on Forza. However, it should have counted towards the Forza offer running at that time so you should have 5,000 credits pending for that purchase. Support will double check that for you.
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Missing Rewards Deposists for 2months

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