Missing rewards credits

Ominae3 · Apr 3, 2017

I purchased Tom Clancy's Ghost Recon Wildlands on 3/7/17. The promotion being offered was 10,000 points for the Standard Edition, 12,000 for the Gold Edition and 15,000 for the Deluxe Edition. I purchased the Standard Edition but, as of today, I still have
not received the 10,000 rewards points for this purchase. How do I get this corrected? Am I doing something wrong? This is the second time I've not been credited rewards points for an item I've purchased.

:)

DRE DAE R60LLIN · Apr 3, 2017

Missing reward credits

missing credits for reward missions

NeoMetalShadow · Apr 3, 2017

Missing rewards

I am missing a lot of reward credits and I understand a transition is happening currently but I’m missing the, are it’s worrying me.

Smwutches · Apr 3, 2017

Did you purchase the game digitally or as a physical disc from microsoftstore.com? Only physical discs from microsoftstore.com were eligible for that offer.

XBLRewards8 · Nov 3, 2018

Hello Ominae,

The Ghost Recon offer was only for physical purchases from MicrosoftStore.com, as stated in the FAQ for that offer:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

Since your purchase was made digitally, it was not eligible for that offer.

AfroSamurai313

How long has it been? The credits should show as pending about 96 hours after you redeemed them.

it has been three days xD i guess i have to keep checking then >_<

M203 REGULATOR

Thank you for your reply. I appreciate it. That's the thing though every other time credits have been calculated at the end of the month. They still show up as "pending". I was just concerned that the points I earned from rebates had not been calculated
for July.

Smwutches

Keep in mind that if you're looking for VIP rebate credits, rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early to see credits pending for July purchases.

XBLRewards8

Hello FrostGoblinYT,

Apologies for the inconvenience. We have reached out to the platform team and identified why this did not complete automatically. We will adjust your account for this offer, and you should see the Credits pending by the end of next week at the latest.

XBLRewards8

Hello CharlieJoe,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending in your account no later than the end of next week!

Missing rewards credits