Missing rewards credits from November 2016

Hi,

I was looking over my past reward points earnings and I noticed that November didn't give me credit for being Gold, even though my subscription is valid for over another year and hasn't lapsed.

31/10/16 - MyVIP Star Rank 1 (Gold) - 1,000 Credits

30/11/16 - MyVIP Star Rank 1 - 400 Credits

31/12/16 - MyVIP Star Rank 1 (Gold) - 800 Credits

Please can I get my missing 400 credits

Thank you.

Jo

:)

 

Missing 20,000 Xbox Live Rewards Credits

On November 24th 2016 (Order number 10963132466), I purchased/upgraded to the Xbox One S from Microsoftstore.com because There was an offer to receive 50,000 rewards credits for doing so. I checked my account today and only received 30,000 credits, missing
20,000 credits which is worth $20 in xbox credit

The promotion can be found here:

Xbox Live Rewards

The promo was also in "my missions" on Xbox Live Rewards.

 

Day the xbox rewards credit deposit occurs on my account

Good afternoon,

I hit the five thousand points on Xbox Rewards on November 28, 2016.

When will my credits be transformed into my account?

 

Hello angelsk,

Apologies for the inconvenience. It looks like your renewal caused a temporary break in subscription right around when we were calculating your deposit. We'll adjust your account, and you should see the Credits pending by the end of next week, at the latest.