Missing rewards credits and "Keys"

I purchased Forza Motorsports 7 on 10/5 and still have not received the 10 keys or the 5,000 rewards credits. Was sent here by the rewards twitter page.

:)

 

I haven't received my Forza 7 credits

Hi BoldCougar26. Since your pre-order was made prior to the offer period, it was only eligible for the keys, not the Rewards Credits. Pre-orders made during the offer period received both keys and Credits.

 

My Missions not Crediting Actions

Missing Items:

Forza Pre-order

Franken Rewards Avatar Gear

Franken Rewards Achievements

3rd Pre-Order Punchcard

Probably missing:

Forza fans bonus keys

Yes, it has been more than 48-96 hr wait time for ALL of these.

 

Hello AmericanM0nster,

Apologies for the inconvenience. We are currently investigating with another team reports of users not seeing keys being awarded for their purchase. Once we know more, we'll update this thread!

Regarding your Credits, from the FAQ:

When will I get my Rewards Credits for pre-ordering or ordering the game?

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Since the offer is not yet over, it is too early to see your Credits.

 

It's been 11 days since purchase, just under 4 days left in the promotion. Any update as to if I will get the keys or not?

 

Hi AmericanM0nster. The 10 keys should have been awarded yesterday night for you. Can you confirm?

 

yes I got them, been having internet issues just saw you wanted confirmation. Just waiting for the rewards credits now

 

Hi AmericanM0nster. Credits have now been awarded. Thanks!