missing reward

I redeemed 1300 gems for 13 World of Tanks leg Up bundle codes but only received 12 codes

:)

 

Xbox live Rewards

Xbox Rewards issues missing my Xbox Rewards points

 

Points missing again

Hello,

so until few hours to new month and some Points missing again.

Freedom Rewards

1000 Rewardpoints missing for completing Gametime

- Paladins 5hours = done

- Fallout Shelter 5 hours = done

- Marvel Heroes 5 hours = done

1000 points missing

Franken Rewards

10000 points missing

collect 5 Achievements from a Game

Walking dead Season 1 - done 5000 points missing

collect all Franken Rewards - done 5000 points missing

Please check this, Thank you and happy Halloween.

Greatings

 

Hello SeahawkRon,

We have escalated this issue to another team. Usually this scenario (when a member receives multiple codes without issue except for a few) is caused due to an accidental typo when entering your email information into the Vault registration form. For example,
accidentally mistyping @htmail.com instead of @hotmail.com would result in us attempting to deliver that particular prize to a non-existent email address. We'll have our other team investigate to see what the issue is.

 

Hello SeahawkRon,

Our other team confirmed that there was a typo in your email registration. Since we cannot adjust registered information, that team will send you your prize code via private message. You can see your messages by accessing the messages option from the drop
down menu that appears when you click your profile in the upper right corner of this page.