missing reward points

ive been a member for 6 years and i havent received reward credidits in acouple of years. there was an offer in 2014. that if you bought a system around xmas that you would receive 15000 points and i bought an xbox 1 for xmas that year and i havent received
any rewards or credits . i would appreciate any assistance. i didnt know to contact anyone on this until i got assistance today from xbox support.

:)

 

Points missing again

Hello,

so until few hours to new month and some Points missing again.

Freedom Rewards

1000 Rewardpoints missing for completing Gametime

- Paladins 5hours = done

- Fallout Shelter 5 hours = done

- Marvel Heroes 5 hours = done

1000 points missing

Franken Rewards

10000 points missing

collect 5 Achievements from a Game

Walking dead Season 1 - done 5000 points missing

collect all Franken Rewards - done 5000 points missing

Please check this, Thank you and happy Halloween.

Greatings

 

Xbox live Rewards

Xbox Rewards issues missing my Xbox Rewards points

 

Hello STICK1060,

There was an offer from September 22nd to October 16th of that year, but that awarded 50,000 Credits. If your purchase was in November/December, it would not have been eligible for this offer.