Missing Reward for Movies

Discus and support Missing Reward for Movies in XBoX Rewards & Social to solve the problem; Hi, I bought some movies from the list "Evergreen". However I only got credited for the "Movie Marathon", but not for "Must Watch". Thank you for... Discussion in 'XBoX Rewards & Social' started by ZadorTheOnlyOne, Dec 11, 2017.

  1. ZadorTheOnlyOne
    ZadorTheOnlyOne Guest

    Missing Reward for Movies


    Hi,

    I bought some movies from the list "Evergreen".

    However I only got credited for the "Movie Marathon", but not for "Must Watch".

    Thank you for helping.

    :)
     
    ZadorTheOnlyOne, Dec 11, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Missing Reward for Movies

    Hello ZadorTheOnlyOne,

    Apologies for the inconvenience. There is currently an issue with our purchase data source that is in the process of being resolved. Due to this issue, we have not received purchase data for activity past January 22nd. After investigating your account with
    another source, we see that your movie purchase was made on the 24th, so we have not received that data yet. Once this issue is resolved, and we begin receiving purchase data again, you should see the offer progress as expected. The team working on this issue
    has recently informed us that this issue should be resolved shortly. Again, apologies for any inconvenience caused by this delay.
     
    XBLRewards8, Dec 11, 2017
    #2
  3. ZadorTheOnlyOne
    ZadorTheOnlyOne Guest
    Missing Reward for Movies

    Hi,

    I bought another movie from the list "Must Watch", "Kingsman: The Golden Circle"

    but was not properly credited for the list "Must Watch".

    Thank you again for your support! Missing Reward for Movies :)
     
    ZadorTheOnlyOne, Dec 11, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing Reward for Movies

    Hello ZadorTheOnlyOne,

    Apologies for the inconvenience. We have adjusted your account for completion of this offer.
     
    XBLRewards8, Dec 12, 2017
    #4
  5. XBLRewards8 Win User

    Missing Reward for Movies

    Hello ZadorTheOnlyOne,

    Apologies for the inconvenience. There is currently an issue with our purchase data source that is in the process of being resolved. Due to this issue, we have not received purchase data for activity past January 22nd. After investigating your account with
    another source, we see that your movie purchase was made on the 24th, so we have not received that data yet. Once this issue is resolved, and we begin receiving purchase data again, you should see the offer progress as expected. The team working on this issue
    has recently informed us that this issue should be resolved shortly. Again, apologies for any inconvenience caused by this delay.
  6. XBLRewards8 Win User

    Missing Reward for Movies

    Hello ZadorTheOnlyOne,

    Apologies for the inconvenience. We have adjusted your account for completion of this offer.
  7. XBLRewards8 Win User

    Missing Reward for Movies

    Hello ZadorTheOnlyOne,

    Apologies for the inconvenience. We have identified the tracking issue with your Assassin's Creed purchase, and have resolved the issue. You should see this purchase progress the offer shortly.
  8. Saeleth Win User

    Resident Evil 3 Pre-order bonuses

    Check your messages on your XBox, my movie code was sent to me via Xbox message. I was happy to get the free movie, annoyed tho that I missed out on 6k rewards points because I pre-ordered and didnt buy after the points promo started.
  9. XBLRewards8 Win User

    Microsoft Movies & TV Rewards for March Missing

    Hello VortexWx,

    Apologies for the inconvenience. After investigating your purchase, it looks like this issue was caused by a complication with your bonus edition of this title. We have resolved this issue, and you should see the offer complete shortly. Thank you for the
    detailed report of your actions and expected result. Such information helps us narrow down any potential issues.
Thema:

Missing Reward for Movies

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