Missing Reward Credits

CharlieJoe-B0AC8053-944C-48DA-9FB3-39288EB7FF26 · Nov 9, 2016

Hi there! I purchased an Xbox One S from the Microsoft Store on October 17th and noticed that there was (and is) a promotion to get 50,000 reward credits with the purchase. I was told by XBLR Twitter support to wait for 15 days afterwards to get the credits,
but it's been over that time frame now and am just wondering where to go from here.

Any help would be very much appreciated.

Thanks!

:)

DRE DAE R60LLIN · Nov 9, 2016

Missing reward credits

missing credits for reward missions

NeoMetalShadow · Nov 9, 2016

Missing rewards

I am missing a lot of reward credits and I understand a transition is happening currently but I’m missing the, are it’s worrying me.

XBLRewards8 · Nov 10, 2016

Hello CharlieJoe,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending in your account no later than the end of next week!

AfroSamurai313

How long has it been? The credits should show as pending about 96 hours after you redeemed them.

it has been three days xD i guess i have to keep checking then >_<

M203 REGULATOR

Thank you for your reply. I appreciate it. That's the thing though every other time credits have been calculated at the end of the month. They still show up as "pending". I was just concerned that the points I earned from rebates had not been calculated
for July.

Smwutches

Keep in mind that if you're looking for VIP rebate credits, rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early to see credits pending for July purchases.

XBLRewards8

Hello FrostGoblinYT,

Apologies for the inconvenience. We have reached out to the platform team and identified why this did not complete automatically. We will adjust your account for this offer, and you should see the Credits pending by the end of next week at the latest.

XBLRewards8

Hello CharlieJoe,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending in your account no later than the end of next week!

Missing Reward Credits