Missing reward credits from vip vault

Last week i redeemed 2 5000 rewards credits offers from the vip vault. It has been over 96 hous since i redeemed them and i have yet to recieve them. I was hoping i would get them before the site shuts down. Please help with this
because cause i dont wanna lose those points.

:)

 

Deposite & balance problem

I requested a deposite of points a while ago from your rewards program and still havent recived it and i also havent recived my credits from my vip vault purchases what do i do

 

xbox rewards wont deposit

on 8/03 my rewards credit balance turned 5500. it did deposited to my xbox live account by 15th.

on 19/03 via VIp Vault i redemmed another 5000 reward credit, its still wont show up in reward balance and still those 5500 credits havent been deposited.

 

The credits should show as pending on the MyRewards section of the site and would be scheduled to deposit later this month.

 

they are not pending.

 

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review your pending Credits on the MyStatement on the MyRewards page.