Missing Purchase

RequiredCosine · Oct 19, 2015

Hi

I bought Viva Pinata in 2010. Fancied playing it recently so I installed GFWL client and it is missing from my games. Tried seeking help from the Twitter but they said to post here.

Order number is 565764703319019445, someone help me out here.

Cheers

:)

AndreTheNerd76 · Oct 19, 2015

Missing Purchases

I made several purchases for Pinball FX2 on my first xbox one. When I

upgraded to the one S, none of my purchased tables are showing on the

one S. I emailed Zen, and they said it is a Microsoft issue. When I

select a pack and choose "manage game", the info says "this product is

installed", but the tables are still not available to play. Can anyone help?

JaySv408 · Oct 19, 2015

Missing purchase

Last night I bought 1,100 COD points which is $9.99 for Call Of Duty Blacks Op 3 and I didn't get the purchase so I made one more for the same amount and got it. This moring I made one more purchase of $2.99 and I got it as well but I am still missing my
first purchase.

Omnisentry · Nov 17, 2015

I expect it's the same as the other threads:

forums.xbox.com/.../2068445.aspx

forums.xbox.com/.../2069881.aspx

It broke, and they don't even remember it exists.

Misses Quinzel · Nov 1, 2018

Hey, guys! Sorry for the silence on this. It's been a busy month. We haven't forgot it exists, I can assure you. We are looking into what's going on, but don't have an update at this time.

Once I do have more information, I will post back in here for you all. Thanks a bunch for your patience while we sort out what is going on.

DarthRaitu

Hey JaySv408

You're not alone in this issue - a lot of members are having the same problem with COD points. Activision did have an issue but it's apparently fixed now so I assume they are working their way through crediting the points to accounts that have been purchased
while their system has had issues. If you still don't receive the points on Monday, then I would check your bank to ensure the funds have left your account, and then contact Activision for an update.

JaySv408

I reset my console and everything its been 9 hours already and I got 2 of my purchase but not my 3rd one and they were all the same for the same game and account.

EggsBoxJuan

Pretty much yes. You only ever own a license to use digital games and that license can be revoked for numerous reasons. You could try requesting a refund due to the circumstances but exactly how that would pan out I don't know.

Mister Cazador

Hi there uglahhhh, thanks for reaching out and we're sorry to hear about the frustrating experience.

However, for a billing issue of this nature you'll need to reach back out to
Chat or Phone support as we're afraid these types of issues are not handled via the forums.

Legends Future

Microsoft doesn't give refunds, better watch out for your nephew next time and keep the contoller out of reach

Missing Purchase