Missing points?

I have purchased numerous digital games over the past years from either my xbox, xbox.com, or the Microsoft store. I however do not see those points, rewards, or any other details on my rewards. Is there a place for a detailed ledger of points accumulated
and their linked transaction. Why would these types of purchases not be eligible for rewards?

Thank you and please let me know what additional information you may need. I can provide order numbers and game titles purchased if necessary.

:)

 

Missing / wanted features

Tones is spot on. The 360 wireless pads were always wireless so no switch was needed. The new XB1 pads are wired data when plugged in with any USB cable, wireless when not.

 

Deus Ex: Mankind Divided Deluxe Edition - Season Pass shows "Owned" but I cannot install and am not getting the SP DLCs

Just to be clear, here are the items I paid for (via the Season Pass) that I am still missing:

Assault Pack:

- 2 Frag Grenades (Missing)

- 2 EMP Grenades (Missing)

Tactical Pack:

- 3 Smoke Grenades (Missing)

- 2 Gas Grenades (Missing)

Additional Season Pass Items:

- 4 Praxis Kits (Missing)

- 1000 Crafting Parts (Missing)

- 5000 Credits (Missing)

- 5 Booster Packs (Missing)

- 20 Chipsets (Missing)

This is not only affecting me but other players as well. When are we going to receive the items we have already paid for?

Here is the thread on Square-Enix's site (http://forums.na.square-enix.com/showthread.php?t=190774) showing even more people affected. We need an answer otherwise we'll
be forced to take action to get our money back.

 

You can view your statement on the MyRewards section of the rewards site and it would list all credits you've earned and what offers they were earned from.

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. If they don't fall into those categories, then you wouldn't receive credits.

 

I found the statement area but there is a HUGE gap in dates. My earned credits end 2014 and then start in 2016 again for badges and no credits and then like 2 in 2017. Just wondering what actually qualifies for credits or gems.

Thank you for the information though and time it is appreciated.

 

Support will check your past purchases and post back here, but you can see all offers for earning credits and gems on the MyMissions page of the rewards site.

 

Hello Cappy DOO,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
and December 2016. We did not recalibrate this year (December 2017). Since you were a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
You can see on your statement you earned your first star in December 2017.

Since you had no Rewardable activity until you earned your first MyVIP star, you have not earned any Rewards since the program change in 2014. In 2016, we began to list your MyAchievement tier in the statement, so that you could
see when you earned each tier. Since that was the first time we listed tiers in your statement, they all appeared at once.