Missing October Quest Reward

Jason_Reaper · Jan 29, 2019

Hello,

I completed the October xbox gold quest to the high tier (finished all 3 requirements) and never received the mystery gift. Based on the info they should have been distributed in 4-6 weeks and it's been over 3 months now.

Any assistance is appreciated.

Thanks!

UPDATE - contacted support which directed me to rewards support which then directed me back to the original support. Ambassadors - can you direct a paid support employee to respond to this forum given none of these supports are able to assist with this issue?

:)

GB11VVF

I did that as well before Christmas, still didn't help unfortunately.

Airiak

I was just about to suggest the rewards team.

GB11VVF

You need to contact Microsoft Rewards support.

https://support.microsoft.com/en-us/supportrequestform/cf50b787-a987-a7ff-133c-6c4e3f638013

Thanks for the suggestion, but I've already tried that and nothing came of it.

Jason_Reaper

the rewards team replied to me asking for more info on the quest offer and a screenshot proving I completed it so it seems like it is going in the right direction with them. I'll keep you posted and let you know if it gets fully resolved.

Jason_Reaper

We're referring to the same one - I just assumed it was October's since it ended in October.

As an update, the rewards support circled me back to general support which appears to be making progress - they have escalated the issue up and i'm waiting on a reply. Hopefully this will fix the issue but i'll keep you posted!

Missing October Quest Reward