Missing my star

I made around 100 dollars of purchases in order to get the bonus star. It's been 7 days and it hasn't updated. Please help.

I'd love to get an answer this time the last Tim I posted I had an issue with bonus points I never got a reply.

:)

 

Missing Star

Hi, I had an email from Xbox Live offering to add another Star to my rewards account if I spent £75 before the 28th of February, I exceeded this amount but have not had one added and have spent money I would have otherwise not spent. Can this be fixed please?
Thanks.

 

Missing Star

Hello Coupec,

Pre-orders are not eligible for MyVIP, and therefore your purchase of Mass Effect was not eligible for this offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

 

Hello Jdee,

We responded to your post at (Add a star to my VIP purchases). We do not see any previous post for the gamertag "Jdee". If
you have any support issues, please be sure to post in the Xbox Live Rewards Questions forum with the "Support" post type.