Missing my "free" 3 month Xbox live codes for Buy 1 get 1 promotion

The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
the case.

Hey GaticaRising218

Hi, i have a problem with this promotion, i buy that promotion (1 month of Xbox Game Pass and 1 month of Xbox live Gold), and yes i have my game pass month but i havent recibed the xbox live gold code for 1 free month from The xbox oficial acount what must
have to do?

Heya!

Just wanted to check and see if this was still an issue?

We were able to confirm that your account was assisted elsewhere for this issue.

Post back and let us know!

it was a buy 1 month get 3 months free promo but never got a code for my free 3 months

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.