Missing money from my account.

Josh P1ays YT · Jan 11, 2017

So, I recently had to go out and make a purchase at a local shop. When I returned I realised I had left my Xbox One turned on. During the time that I was away (My Mum was in the house) my younger sister had bought the game farming simulator 15 and bought
DLCs and mods with it. I do not want this game and need my money back, what can I do. I have placed a code on purchases from now.

:)

Nightshde · Jan 11, 2017

Money missing from my account

I noticed this past weekend while attempting to make a purchase that some money was missing. I went to the commerce website to check and see if someone might have accidently bought something on my account. I searched through my entire account
and did not find any recent purchases that match the about $20 that is missing from my account. The most recent activity on my account was some money I received for the rewards program.

I’ve combed through my account and figured out I am supposed to have $60.50 in my account, but it is currently sitting at $39.24.

I know there is an expiration date on the points that were converted to currency but that doesn’t expire till next year (6/1/2015) and I can see that under Promotional Balance. So now I’m just wondering where the $20 on my account went.

onyxishere · Jan 11, 2017

Money missing from my account

Sorry to hear it. What you'll need to do is contact phone support as this is a billing issue and only they can deal with it.

support.xbox.com/contact-us

Good luck.

Smwutches · Jan 11, 2017

You would need to try contacting support and speak to billing to see if they will issue a refund. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would need to try contacting support and speak to billing to see if they will issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

onyxishere

Sorry to hear it. What you'll need to do is contact phone support as this is a billing issue and only they can deal with it.

support.xbox.com/contact-us

Good luck.

jaydencouncil

Money missing from my account

XBF Ezra G

Hello LanceSimmers,

Thank you for your post. I understand you are experiencing an issue with account credit missing from your account. Please use the
Contact Us portal to speak to an agent for further assistance.

I hope this helps.

Darhyl Amizola

Hi Pete! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing Microsoft balance.

Kindly confirm just in case you do have other recent purchases that might have spent your Microsoft credits by signing your account on account.microsoft.com > payment and billing > order history > select the date of range when you redeemed your last gift card and check if there were recent transactions.

Also, make sure that you are using the correct Microsoft account where you have your Microsoft balance as well as had purchased the digital movie from there.

If there are no transactions that could have used your remaining 83.68 balance, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate your account transaction thoroughly:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Missing money from my account.