Missing money credit for the account and missing rewards points

My question is I had $1.55 left in my Microsoft Account. I had 62,867 Reward points that i can redeem. I clicked the option to redeem $3 Xbox Gift Card for 2900 points. I did this 4 times. So for a total of 11,600 points ( 2900x4). My points reduced to 51,267
( which is 62867-11600 = 51,267 points). But my Microsoft Account was only credited for $6 dollars (instead of $12 dollars) and went from $1.55 to $7.55, instead of $13.55. Not only i did not get the $6 credit, the 5800 points is also gone from Rewards account.

Can someone help me in investigating what is going on and either get me the $6 credit to the account or credit me back the 5800 points back to by rewards.

:)

 

Points missing again

Hello,

so until few hours to new month and some Points missing again.

Freedom Rewards

1000 Rewardpoints missing for completing Gametime

- Paladins 5hours = done

- Fallout Shelter 5 hours = done

- Marvel Heroes 5 hours = done

1000 points missing

Franken Rewards

10000 points missing

collect 5 Achievements from a Game

Walking dead Season 1 - done 5000 points missing

collect all Franken Rewards - done 5000 points missing

Please check this, Thank you and happy Halloween.

Greatings

 

Missing reward credits

missing credits for reward missions

 

You'll need to contact customer support for the Microsoft Rewards program via their redemption page for assistance.