Missing Microsoft Store Pre-order Credits

Hi Warthog Keyes. They are pending in your account now!

You will need to contact the Microsoft Store about the missing pre-order bonus. Like any other retailer, the Microsoft Store handles its own pre-order concerns.

This is what is posted on the Microsoft Store website for Pre-Order/ reserving an Xbox One:

Main line for you answer in the content provided below is, " A credit card is required for pre-order, but you will not be charged until your order is shipped."

Site:
xbox.microsoftstore.com/.../productID.282124000

Your pre-order is subject to the Microsoft Store Pre-order Policy and the Microsoft Store Terms of Sale. A credit card is required for pre-order, but you will not be charged until your order is shipped. Your bank may place a hold on your credit card as a
result of your pre-order. You can cancel your pre-order at any time before your order ships. Information you provide is subject to the Microsoft Store Privacy Statement at www.microsoftstore.

Pre-order & purchase policies:
www.microsoftstore.com/.../DisplayHelpOrdersShippingPage

I did not pre order using my credit, but i installed gears 5 ultimate edition in the microsoft store, how do i cancel that as in the store it does not show that the pre ordered gears 5 ultimate edition

Xbox Store and Microsoft Store operate independently of each other, so no preloading from ordering off of the Microsoft Store.

Really seems like a missed opportunity offering pre-loading could be a lure to get people to order from MS instead of some other store.