Missing Microsoft Rewards Points After Redeeming Gems.

I've been advised to post here by Live Chat after being advised to contact them by the MyVIP support.

Just over a week back I converted 250 gems for 5,000 Microsoft Rewards Points, however they've not been added to my account.

If I can receive some assistance in resolving this I'd be most grateful, thanks.

:)

 

I need help!

Hello TOXIC2theHEAD,

From the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.

 

Help

Not exactly. If you keep the gems until the program switches to the Microsoft Rewards program, each gem will be transferred over as 1 Microsoft Rewards point (So you would get 1880 Microsoft Rewards points). Gems and Microsoft Rewards points don't actually
have a monetary value so it wouldn't be the same as $18.80.

 

The credits should show as pending on the MyRewards section of the site. If you redeemed them before the 1st, they should be deposited around the 15th. If you redeemed them after the 1st, they would be deposited at the end of the month.

 

Thanks: where can I check to see if the balance is pending?

 

On the MyRewards page of the Rewards site.