missing Microsoft points

Promotion Detailsn your storefront it says if I buy ea access then I would get 2000 Microsoft points

Date of Purchase: 27 January 2015

Promo Item(s): 2000 Microsoft points

I brought this as I thought it would be good as I play a lot of ea games, plus the uniqueness of getting 2000 Microsoft points with it made me buy it however I still haven't received these points can you please help

:)

 

Missing Microsoft Points

If you're in North America, call 1-800-4MY-XBOX. If you are not in North America, click on Support at the bottom of this page and then Contact Us. You'll be able to get your number according to what country you live in that way.

 

Missing Microsoft Points

Hello! After my last purchase on XBL (from Dust: 1200 MSP) I had 2850 MSP left on my balance. But when I went to purchase Modern Warfare in Games on Demand last night I recieved a status code: 807B01F4

I waited a while and returned to the purchase screen to see if the status code had been resolved, I didn't recieve it again, and so I proceeded to purchase Modern Warfare, But when I came to the prompt it said I only had 770 MSP left! I thought maybe my points
balance had been temporarily suspended due to the status code or perhaps suspicious spending by an outside party, but this morning I realized my balance is the same, stuck at 770 when I should still have 2850! I haven't made any purchases on XBL since "from
Dust" other than a free Charlie Oscar Delta theme for my dashboard. Can anyone discuss what issue I might be having??? 2080 MSP is a lot of points to simply go missing!!!