Missing message with code to redeem

I logged in this morning after i remember I had a redeem code for $20 i believe for one of my recent xbox one game purchases. I was intending to use it for wolfenstein but I no longer see the message with the code. Any way to recover these things?

:)

 

LIMBO installed today

you don't have to input the code. On the bottom of the message there should be a button to redeem code.

 

Xbox Live messages expired, including Halo MCC XBL gold month code

I had received a message with an activation code for 1 free month of XBL gold. The other day I logged on to redeem, and all inbox messages are missing, including the code. Are there any ways to recover the messages? TYIA

 

Is your money added to your balence?

 

No, nothing in my balace and my last two transactions only show the 2 game purchase before i received the email with the code.

 

I'm hoping this get sent to the promotions dept as I have seen they have helped others

 

Is there a better way to get this looked into? i'm not sure if there was a different forum I should have posted or not.

 

Try going on your xbox account purchases?

 

I'm looking in the live billing and purchasing history. Nothing showing there. I can see where I purchased titanfall maps this morn.

 

Do you still have the code?

 

Hi murrshot,

I've sent you a PM about this issue.

 

Thanks all! Mister Fizzle was able to reach out to the promo team and help me with the missing code. Thanks again to you to Mister Fizzle and the promo team!