Missing Mercenary Outfit & Item Pack code

Discus and support Missing Mercenary Outfit & Item Pack code in XBoX Sales and Promo to solve the problem; Good Afternoon, I am missing my Mercenary Outfit & Item Pack code. I purchased a 3 month Xbox Live subscription code on March 26th 2018 around 3:40pm... Discussion in 'XBoX Sales and Promo' started by J 007, Apr 2, 2018.

  1. J 007
    J 007 Guest

    Missing Mercenary Outfit & Item Pack code


    Good Afternoon,

    I am missing my Mercenary Outfit & Item Pack code. I purchased a 3 month Xbox Live subscription code on March 26th 2018 around 3:40pm PST. I have not received my Mercenary Outfit & Item Pack code from that purchase which should have been included with
    the purchase.

    :)
     
    J 007, Apr 2, 2018
    #1
  2. Dremomeer
    Dremomeer Guest
    Missing mercenary pack DLC from 3 month code

    Missing the mercenary pack from an amazon 3 month code I bought.
     
    Dremomeer, Apr 2, 2018
    #2
  3. Mercenary pack codes not recieved from my promo

    HI I am missing my sea of thieves mercenary pack. I have an email from xbox saying I am due this item .. They have asked I make this post along with the reference number 1428394603 Please can you issue me my content
     
    LadyPirateGirl, Apr 2, 2018
    #3
  4. J 007
    J 007 Guest

    Missing Mercenary Outfit & Item Pack code

    I am not on the phone with a second support specialist. I am being told that since I purchased this subscription promotion using my email and credit card, I will not be receiving the second code for the mercenary pack. This was not specified at the time
    of purchase and I do not find acceptable. There is no way I would have purchased another 3 month subscription code, being a member since the beta and nearly always purchasing my subscription one year at a time, instead of purchasing the much cheaper yearly
    method if I was not going to receive the content code for the Mercenary Outfit & Item Pack code. I also did not receive any communication and now I am being told there will be no way for me to get the promo content because it is no longer purchasable. At
    this point the phone support is trying to issue a refund of the purchase, however this completely takes away my ability to mitigate a resolution to receive the code I should have received.

    I have been a very loyal customer since day one of XBOX release. I own at least 5 or more consoles from each generation. I am extremely dissatisfied by this outcome and resolution.
     
    J 007, Apr 2, 2018
    #4
  5. J 007
    J 007 Guest
    As a point of clarification, I purchased a second promotion in order to apply to my wife's account (gamertag: Mouth2000). If I would have known that I needed to make the purchase from her account, I would have waited and made the purchase from her account
    when I got home. However there was no clarification in the promotion that it could only be received once per email, and again, I am now outside of the timeframe in which I can make a new purchase and receive the code on her account.
     
    J 007, Apr 2, 2018
    #5
  6. i and my husband are also missing this super tired of the bs on Microsoft been xbl members since 2002 and get **** on
     
    DelishDishOFish, Nov 3, 2018
    #6
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Missing Mercenary Outfit & Item Pack code