Missing likes and comments on my captures

CalKly · Oct 23, 2023

One of my featured clips on my profile is only showing 5 likes and 0 comments, even though I'm getting notifications that it has accumulated over 50 likes plus a couple of comments. I've seen a few other threads addressing this issue, but they haven't got to the bottom of it yet. It just seems rather odd and strange.

:)

David Wirsching

Hello CalKly, My name is David. I am an independent advisor, happy to help you today.

I understand that you are experiencing an issue with interactions on your screenshots or featured clips on your profile.
It may be because the person who liked it later removed it. Notifications will not be removed because the action has been undone.

However, sometimes online platforms may have delays in updating likes and comments statistics. This could be due to technical issues or the way data is processed and displayed. The notifications you receive may reflect real-time interactions, but it may take some time before they are correctly reflected in your highlights.

Also online platforms can sometimes experience synchronization problems between different servers or databases. This could result in discrepancies in the engagement statistics displayed on your profile. In these cases, the issue usually resolves automatically as the systems synchronize successfully.

All we have to do is be a little patient and wait a little.

Best regards.

Hosts of Heaven

Actually I fixed it by posting a comment and then deleting that comment. It sort of refreshed the capture I guess.

Le petit Hulk

Hi Misses Quinzel, Like and comment have a issue again.

Breaker1477

comments on captures from games or something?comments in a club?...I think if you can see them, they are gone

Philbeey

When did the issue start?

• Day I made the former comment
Did you create a backup copy for your game clips and screenshots?

• Yes. On the cloud..
Have you reset your Xbox console before this issue happen?

• Nope. Just stopped showing.
Have you recorded your captures to an external drive?

• luckily yes. But they returned regardless.
Did you received notification that you need to delete some of your captures? This will happen if you have reached 90% or more of your allotted storage capacity for game clip content. If you disable the notification, it is possible that you will not receive the notification and game clips that have not been used or viewed may be deleted at some point.

•nope I’m current at 54% of my allotted space it’s also an issue with my activity feed on my profile being nuked. Only thing remaining is the pinned post.

which means all likes, comments and interactions are all gone and missing.

Missing likes and comments on my captures