Missing Just Cause 2 code

I pre-ordered Just Cause 3 more than 10 days ago and have yet to receive a Just Cause 2 code. I pre-ordered Just Cause 3 from the xbox store on my console, and here is an image proving I did so,
Screenshot and this
Screenshot . It would be much appreciated if this could be fixed!

:)

 

Missing Just Cause 2 Code

I had ordered Just Cause 3 and received my Just Cause 2 redeem code after 8-10 days. The code had not worked at that time due to the difference of my physical location and my account locale. I checked my messages again today to get the code back but there
was no code. Now how to get that Just Cause 2 code back?

 

Missing Just Cause 2 Code

Have no fear, Williamnavy, one of the Staff Members will see your post and send you a private message to help you recover your code.

 

Hey there ThyVelociraptor!

I've made sure to pass this on to the appropriate teams to take a look into this. Once we have an update we'll be sure to let you know

 

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!