Missing Groove Music Pass e-mail offer token

I was hoping to try the Groove Music pass 4 free months offer. I signed up in January and I don't think I received an email with a token for the free offer. I wondered if it's possible to request this. thank you!

:)

 

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

 

What's up with the 3 month Groove pass?

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

 

Hey there BassCreature14,

How did you sign up for this promotion? If you are eligible, you would have received an email communication with more information and details. Let us know!

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Hi,

Thanks for your reply. I signed up for Groove on January 4th as a first-time user. I can't remember whether I signed up through the browser or using the Windows 10 app. I learned about the promotion first online. I didn't see any special instructions for
requesting the promotion and thought I simply needed to signup as a first-time user by the deadline. I received a welcome e-mail from Groove and a billing renewal notification e-mail, but I didn't see an e-mail about the free offer token. Thanks for your
advice!

 

Thanks for the information. Unfortunately we're only able to assist with Groove promotions that took place on the Xbox dashboard specifically. To receive further assistance, please reach out to
Microsoft Support to explain the issue. Please be sure to keep us posted here if you need further assistance with this promotion after reaching out! We definitely want to make sure this is sorted
for you.

Let us know how it goes!