Missing Games in XBOX Library

Hi, never heard anything about it but it could be fun. This kind of game is missing in the XBox library.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate the license for the game by signing in to https://account.microsoft.com/billing/orders and check if you can see the game order from there for the game Black Ops 3, if it's showing from there simply remove and re-add your account on the Xbox but if it's not showing, please check all Microsoft accounts that you own.

REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Yes I checked my order history they're not on there and this is the only account that I have and use

I have recently upgraded my PC and I have the same issue. Logged in on the correct account, I have these games in my Microsoft account purchase history and they're not appearing in the Microsoft Store. I should point out the games were in the store initially but there was an error updating them so I went through some troubleshooting steps that reset the store app and that's when they disappeared.

Microsoft will never delete or remove any of your purchases from the order history. If they are not there, they might be purchased on different accounts. It could be accidentally or for some other reason. This is the only proof that you have if you owned those games. If you have other accounts from the console or from what you can remember, please try checking them as well.