Missing funds

Discus and support Missing funds in XBoX Games and Apps to solve the problem; I was collecting my credits on Forza horizon 3 from the auction house it was 11 million credits but it only gave me 9 million credits I went on Forza... Discussion in 'XBoX Games and Apps' started by minecraftdroid, Oct 17, 2017.

  1. minecraftdroid
    minecraftdroid Guest

    Missing funds


    I was collecting my credits on Forza horizon 3 from the auction house it was 11 million credits but it only gave me 9 million credits I went on Forza support and it told me to come here to sort the problem out

    :)
     
    minecraftdroid, Oct 17, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Missing funds

    If you still have the code, try redeeming it again. If it says it's been used, you'll need to try contacting support to see if they can track the original transaction to your account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Oct 17, 2017
    #2
  3. Alpha Remix HD
    Alpha Remix HD Guest
    Missing funds

    I received a $15 Xbox Live code today about 6 hours ago i put the code in and the money went to my account I go back now and the money is not there and i look at my transcript and it says nothing was added today. Has this happen to anyone else. What
    do i do
     
    Alpha Remix HD, Oct 17, 2017
    #3
  4. CrazY1985
    CrazY1985 Guest

    Missing funds

    I think you need to go back to Forza / turn 10 support.

    It's ingame currency and thus game related..

    Probably no one at Microsoft can sort this out for you.
     
    CrazY1985, Oct 17, 2017
    #4
  5. Castellus Zemi
    Castellus Zemi Guest
    You would need to contact the developer turn 10 and speak with there customer service.
     
    Castellus Zemi, Nov 2, 2018
    #5
  6. Castellus Zemi Win User

    Missing funds

    You would need to contact the developer turn 10 and speak with there customer service.
  7. CrazY1985 Win User

    Missing funds

    I think you need to go back to Forza / turn 10 support.

    It's ingame currency and thus game related..

    Probably no one at Microsoft can sort this out for you.
  8. Smwutches Win User

    Missing funds

  9. Smwutches Win User

    Missing funds

    If you still have the code, try redeeming it again. If it says it's been used, you'll need to try contacting support to see if they can track the original transaction to your account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  10. Francia J. Win User

    Missing funds

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate if it was redeemed under the correct account. Please sign in to https://account.microsoft.com/billing/orders, once confirmed check your payment methods as well, please go to https://account.microsoft.com/billing/payments.

    Once you were able to confirm and you’re trying to buy the game from your console please make sure that you’re signed in under the correct account.

    “REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​“
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Missing funds

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