Missing free 3 months live gold

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

1 I spoke to a customer service representative and they confirmed the purchase I have a reference number if you need it and yes I did buy it within the deal time window

I too purchased Xbox Live Gold during the promo period. I am being told by Xbox Support that because I did not purchase it through a tile on the Xbox, I am not eligible for the promotion. Even though the link I clicked on to purchase the renewal of my subscription
was right there in the ad. Now I am being directed here to post my concern. Kind of not cool MS.

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

1. The page of promotion on xbox.com

2. 1/24/2018 (Order #8260708366)

I also contacted support right after ordering on 1/24/2018 to confirm I did it correctly and they confirmed I still have the email saved, that I would be getting the 3 free months.

The Support Chat ID was : SRX1412986656ID

Please give me my 3 months.

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

Yes I did, on two different accounts (mine and my son's). I still have the receipts.

Same issue. Support told me to post in this forum.

Same issue, same promotion. I wouldn’t mind but I could have just bought 3+3 free from game for the same price!!

Crazy that tech support can’t sort this and are telling people to post on a public forum when clearly nothing gets done about it on here either!!