Missing free 3 months live gold

Hi, I’ve just spoken to xbox support and was advised to post my issue. Basically, I purchased 3 months live gold in January that came with 3 months free. The 3 months free was supposed to have been sent to me via xbox messages by 15th March but nothing has
been received. Support checked my account and said it was valid for the offer but are unsure why I haven’t been sent it. Can you have a look at this for me please. Thanks!

:)

 

8 weeks and no promo item - XBL 12+1 months with free game

Promotion:

Xbox Live Gold subscription: 12 + 1 Months with Free Game

Purchase Date:

3/12/11

Missing Item:

Free Game

 

Another missing 3 months live gold issue

Hi, Here is another missing 3 months Xbox Live Gold issue. Xbox support sent me here after a chat conversation. Like others, I purchased 3 months Xbox Live Gold in January that came with a bonus 3 months free. Was to
have received the code by mid March but haven't received it yet. Could you please have a look and advise? Thanks!

 

Hi man, I have the same problem!

 

I too purchased Xbox Live Gold during the promo period. I am being told by Xbox Support that because I did not purchase it through a tile on the Xbox, I am not eligible for the promotion. Even though the link I clicked on to purchase the renewal of my subscription
was right there in the ad. Now I am being directed here to post my concern. Kind of not cool MS.

 

Same issue. Support told me to post in this forum.

 

Same issue, same promotion. I wouldn’t mind but I could have just bought 3+3 free from game for the same price!!

Crazy that tech support can’t sort this and are telling people to post on a public forum when clearly nothing gets done about it on here either!!

 

Is anyone from Microsoft monitoring this forum and going to respond?

 

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

 

Purchased from the promotion at Xbox.com and both Twitter and chat support said I was ineligible because I did not purchase from the tile. I offered my receipt from Microsoft.com to prove eligibility but no one cared to look at it

 

1 I spoke to a customer service representative and they confirmed the purchase I have a reference number if you need it and yes I did buy it within the deal time window

 

Yes I did, on two different accounts (mine and my son's). I still have the receipts.

 

I purchased the offer on 21st January via the promotion page on Xbox.com. Support confirmed to me that I had qualified for this offer and added notes to my account to confirm this.

 

As my thread has been locked I thought I’d add the appropriate information here for easy reference:

Purchased on 23rd Jan at 12:43

Purchased from the Xbox com promo, it didn’t say anywhere you had to purchase via the tile on the Xbox...

My service request number is : 1419274786

My order number was : 3548896771

 

1. The page of promotion on xbox.com

2. 1/24/2018 (Order #8260708366)

I also contacted support right after ordering on 1/24/2018 to confirm I did it correctly and they confirmed I still have the email saved, that I would be getting the 3 free months.

The Support Chat ID was : SRX1412986656ID

Please give me my 3 months.