Missing Ebony Pistol Mixer Reward - Sea of Thieves

Hey there! Thanks for reaching out to us.

I'm afraid for this, MixPot codes do have an expiration date. For more info, we recommend checking out our MixPot

FAQ.

Hello JongleurStones,

We were able to determined that you are not eligible for the rewards because you created your Mixer account pass the date of the event. The event started on 8/21/18 and in order to be eligible for the mixpot you must have a gamertag and a Mixer account created
before the event that's attached to the gamertag.

Thank you for posting!

That isn't true. At all.

I have my Mixer account since months. I even got the previous Mixer Sea of Thieves reward, the Ebony flintlock, back in March.

Hi there,

We appreciate you reaching out to us. You would need to have pre-ordered the game and own it on your account to qualify for the pre-order items. You can view your content on the
purchased content page. We also see that you have already received the Ebony Flintlock pistol. You can access the content in the weapon box to switch your weapons out. Thank you.

Heya!

We have determined that your account did indeed receive the content. To be sure you can check your
commerce page and look for the Ebon Flintlock Pistol.

You should see that content appear in your vanity chest, clothing chest, equipment chest, and armory in-game.



Keep in mind that at this time the Sea of Thieves devs have promotional content turned off and it may not appear in-game until the issue with that content is fixed.



For more info and updates check out the

Sea of thieves status update page!

You would need to have pre-ordered the game and own it on your account to qualify for the pre-order items. You can view your content on the
purchased content page.

I did pre-order the game, but for some reason its not showing up in my purchase history.

We also see that you have already received the Ebony Flintlock pistol. You can access the content in the weapon box to switch your weapons out. Thank you.

I can see that the pistol was redeemed on my account but I still can't access it in-game.

Let me know if you need anymore information, thanks!