Missing Credits

Hello there,

I noticed that the latest digital purchases I made from Xbox Store did not register with my Rewards Account and of course I didn't got the 6% cash back I supposed to get for these.

Here is the list of items they never register:

November 24, 2016 - $3.74 / $4.07 (After Tax)

December 3, 2016 - $84.99 / $92.51 (After Tax)

December 23, 2016 - $10.00 / $10.89 (After Tax)

December 23, 2016 - $10.00 / $10.89 (After Tax)

December 23, 2016 - $3.80 / $4.13 (After Tax)

Can you please investigate and post the missing credits to my account?

Thanks for your help and effort.

:)

 

Missing reward credits

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Deus Ex: Mankind Divided Deluxe Edition - Season Pass shows "Owned" but I cannot install and am not getting the SP DLCs

I'm missing praxis kits and credits

 

Keep in mind that VIP rebates are calculated after the end of the month and given by the 15th of the next month. So it's too early to see credits pending for December purchases. If that was the only purchase you made in November, it would be included in
your December rebate since you did not spend enough to earn a rebate for that month.

 

Hello nMIK3,

From our FAQ:

How does MyVIP work?

For every $10 you spend during the month on eligible items in the Xbox Store, you'll earn Reward Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent $87 in July, you would
earn xx% of $80, with the existing $7 rolling over into August's balance).

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

Since your November purchase total did not complete a $10 amount, you did not get payback for that purchase, and it was reserved to complete a $10 amount from a later month. We have not yet calculated December's MyVIP, so it is too early to see the Credits
pending for that month.