Missing Credits Rewards

LotuSan · Nov 28, 2017

Hi, I believe I am missing the credits rewards for my last 3 purchases on Xbox LIVE.

On October 24th I purchased Resident Evil 7, on November 16th I purchased Star Wars Battlefront 2 in the Elite Trooper Deluxe Edition (which was already out at that date as opposed to the standard edition, so this was not a pre-order) and last friday, November
24th I purchased Forza Motorsport 7.

It seems like none of these purchases have earned me credits rewards corresponding to my VIP star rank 2, at least they didn't show up in my feed.

The last time I did receive credits rewards was on September 30th, for a couple of game purchases.

Can please someone look into that?

Thank you and best rewards.

:)

DRE DAE R60LLIN · Nov 28, 2017

Missing reward credits

missing credits for reward missions

NeoMetalShadow · Nov 28, 2017

Missing rewards

I am missing a lot of reward credits and I understand a transition is happening currently but I’m missing the, are it’s worrying me.

XBLRewards8 · Nov 28, 2017

Hello LotuSan,

Purchases cannot award both offers and MyVIP, as stated in the FAQ:

What type of Rewards can I earn?

....

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases with
your MyVIP Star Rank.

Therefore your Resident Evil 7 purchase did not award payback, since it went towards FrankenRewards in October. Regarding November purchases, also in the FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
terms. Be sure to keep an eye on MyStatement on the
MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

AfroSamurai313

How long has it been? The credits should show as pending about 96 hours after you redeemed them.

it has been three days xD i guess i have to keep checking then >_<

M203 REGULATOR

Thank you for your reply. I appreciate it. That's the thing though every other time credits have been calculated at the end of the month. They still show up as "pending". I was just concerned that the points I earned from rebates had not been calculated
for July.

Smwutches

Keep in mind that if you're looking for VIP rebate credits, rebates are calculated after the end of the month and given by the 15th of the next month. So it would be too early to see credits pending for July purchases.

XBLRewards8

Hello FrostGoblinYT,

Apologies for the inconvenience. We have reached out to the platform team and identified why this did not complete automatically. We will adjust your account for this offer, and you should see the Credits pending by the end of next week at the latest.

XBLRewards8

Hello CharlieJoe,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending in your account no later than the end of next week!

Missing Credits Rewards