Missing bonus points, cant contact rewards support

Hello,

Yesterday I saw the rewards holiday bonus points offer of 4500 points if you purchase 3 months of gamepass ultimate. I followed the instructions clicking through the link to purchase the 3 months, and after making the purchase I went back to the offer
and clicked the button to collect the bonus points.

However the bonus points never showed up. After reloading the page, the purchase task showed incomplete, but the second task where you click to collect the bonus points showed complete.

So it was like I never purchased the 3 months of gamepass ultimate. So I tried to go through the motions again, all but purchase the 3 months again, and I waited as well but the points never showed up.

I purchased the 3 months for myself as a gift and emailed it to myself since I was already a subscriber and that was the only way I could actually pay for it yesterday. I also used the code yesterday thinking that would trigger the points to show up but
they did not.

I have another issue, I have tried contacting rewards support through their contact form and the form doesn't work. I have gotten an error each time I try to submit the form. I have tried multiple browsers and still get an error that says something like
the problem is on their side and to try again later. I've tried at least 10 times since yesterday to send a message.

Please help, thank you

:)