Missing accounts

Zachery 679 · Apr 21, 2018

I own an Xbox 360 and an Xbox one. After I got the Xbox one, the accounts on the 360 are gone, even the ones that aren't on the Xbox one now. The accounts do show up after I turn the console off and on again 5-10 times. I want to know how I can get the accounts
to show up on the 360 when I first turn it on.

:)

Turv3y · Apr 21, 2018

Was your account "hacked" or stolen? Let's start a count.

December 20th: Account taken between 12 AM and 12 PM points drained. UAI Started as soon as I discovered points missing, Account was not migrated.

January 5th: Account returned with codes for missing points.

XCoOlStOrYbRoX0 · Apr 21, 2018

Missing account?

Recently, I went to go on my Xbox360 and get some play time in, but when I looked at my account, the gamerscore was 0, my avatar was blank, and when I signed in, all my save files on all my games were gone. It also gives me the option to sign in again as
myself, and I get the error code 80072EF3. Can I have some help?

Mister Getafix · Apr 21, 2018

Hi there!

To be sure we understand, do you have to re-add the accounts each time of do they appear without prompting after a reset of the console?

Let's have you clear your console's cache and then re-download the accounts to be sure everything is set up correctly. Do not remove the accounts themselves from the console, just follow the steps on the
guide and then download them again.

Post back and let us know how that goes!

gds1972

Hi

If the Offline profiles are still present on your Xbox 360 please see the guide below for how to change the profile into a gamertag that you will then be able to load and use on your Xbox One. If the profiles have already been removed from your Xbox 360
then they are now probably gone.

https://support.xbox.com/my-account/manage-gamertag-and-profile/offline-profile-to-gamertag

Miss Kleo

Hi there AfterFish0058! First off, since this is an account issue I'm going to go ahead and move this thread into forum

03 - Managing my account.

That aside, to regain access to your account you'll need to fill out our
Account Recovery form with as much information as you can! The more specifics the better.

Once you've completed that you'll receive a response in 24 hours regarding your account. Let us know what you hear back!

nevillefarrell

Looks like your game tag could be corrupt, delete the system cashe and if that doesn't work you might need to delete and re-download your gamer tag, but make sure you know what your Microsoft account and password is.

That error code odes indicate that their might be a connectivity issue so before you delete your gamer tag just do a network test.

JessicaKeisker

I'm on the phone with her now, I am not even getting the email she's sending

Mister Cizl

Hey InnerPencil5095! Are you getting an error when trying to re-add the account? Steps on how to add your profile can be found

here. Give those a shot and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Missing accounts