Missing account

Hi

If the Offline profiles are still present on your Xbox 360 please see the guide below for how to change the profile into a gamertag that you will then be able to load and use on your Xbox One. If the profiles have already been removed from your Xbox 360
then they are now probably gone.

https://support.xbox.com/my-account/manage-gamertag-and-profile/offline-profile-to-gamertag

Hi there AfterFish0058! First off, since this is an account issue I'm going to go ahead and move this thread into forum

03 - Managing my account.



That aside, to regain access to your account you'll need to fill out our
Account Recovery form with as much information as you can! The more specifics the better. Once you've completed that you'll receive a response in 24 hours regarding your account. Let us know what you hear back!

Looks like your game tag could be corrupt, delete the system cashe and if that doesn't work you might need to delete and re-download your gamer tag, but make sure you know what your Microsoft account and password is.

That error code odes indicate that their might be a connectivity issue so before you delete your gamer tag just do a network test.

I'm on the phone with her now, I am not even getting the email she's sending

Hey InnerPencil5095! Are you getting an error when trying to re-add the account? Steps on how to add your profile can be found

here. Give those a shot and let me know how it goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.