Missing 9000 points from FrankenRewards

Discus and support Missing 9000 points from FrankenRewards in XBoX Rewards & Social to solve the problem; I did not receive my 4000 bonus points for FrankenRewards – Level 3 and the 5000 bonus points for completing all the steps. I had 5 achievements in... Discussion in 'XBoX Rewards & Social' started by Black Adder IV, Nov 2, 2017.

  1. Black Adder IV
    Black Adder IV Guest

    Missing 9000 points from FrankenRewards


    I did not receive my 4000 bonus points for FrankenRewards – Level 3 and the 5000 bonus points for completing all the steps.

    I had 5 achievements in the game(s)* you purchased

    Dead Rising 4 - purchased Oct 24

    The five I completed

    Time For Minigolf - Dead Rising 4 Oct 28

    Faaantastic! - Dead Rising 4 Oct 28

    A Whole New World - Dead Rising 4 Oct 28

    Elementary! -Dead Rising 4 Oct 28

    C-C-C-Combo!! - Dead Rising 4 Oct 28

    :)
     
    Black Adder IV, Nov 2, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    FrankenRewards Missing Points

    Hello Solitas,

    Apologies for the inconvenience. We are currently in the process of resolving an issue with avatar purchases. You should see this offer complete shortly.
     
    XBLRewards8, Nov 2, 2017
    #2
  3. Solitas
    Solitas Guest
    FrankenRewards Missing Points

    It’s been more than 96 hours since I purchased my avatar item that cost more than $2. Did the item not qualify? It was on the page provided in the link. Is there further action so I may get the points?
     
    Solitas, Nov 2, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing 9000 points from FrankenRewards

    Hello Black Adder IV,

    Apologies for the inconvenience. We confirmed an issue with your Faaantastic! Achievement that we have escalated and are investigating with another team. In the meanwhile, we will adjust your account for completion of these offers. You should see the Credits
    shortly.
     
    XBLRewards8, Nov 3, 2017
    #4
  5. XBLRewards8 Win User

    Missing 9000 points from FrankenRewards

    Hello Black Adder IV,

    Apologies for the inconvenience. We confirmed an issue with your Faaantastic! Achievement that we have escalated and are investigating with another team. In the meanwhile, we will adjust your account for completion of these offers. You should see the Credits
    shortly.
  6. XBLRewards8 Win User

    FrankenRewards Missing Points

    Hello Solitas,

    Apologies for the inconvenience. We are currently in the process of resolving an issue with avatar purchases. You should see this offer complete shortly.
  7. XBLRewards8 Win User

    #YOLO missing 9000 points

    Hello Nooblade,

    Apologies for the inconvenience. We have confirmed your activity through a secondary source, and will adjust your account accordingly. You should see the Credits shortly.
  8. XBLRewards8 Win User

    Frankenrewards missing

    Hello ab1311,

    You are a German Rewards member. Since your purchases were made with a different regional currency (except for your avatar purchase), those purchases were not eligible for Rewards.
  9. XBLRewards8 Win User

    Frankenrewards

    Hello BrushyCarrion66,

    Yes, we have a small wiggle room to allow for a missing cent. A purchase of $39.99 will complete the $40 requirement for FrankenRewards.
Thema:

Missing 9000 points from FrankenRewards

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