Missing 50,000 rewards points for upgrading to Xbox One S

Hi, I took advantage of the offer received in an email if i upgrade to an Xbox One S i would receive 50,000 rewards points. I have received my new console and signed in to live with my xbox live gold account. But checking my rewards status i dont seem
to have received the 50,000 extra points.

I checked the terms and conditions and have followed each of the steps. Is there something else which needs to be done?

Thanks in advance

Regards

:)

 

Missing 20,000 points

When I upgraded from my Xbox one to Xbox one s I was supposed to get 50,000 rewards points. I was only rewarded 30,000 points which was offered for upgrading from xbox to xbox one. I am missing 20,000 points.

 

Missing points

When I upgraded from my xbox one to xbox one s I was supposed to receive 50,000 points. I only received 30,000 rewards points.

The promotion was in November 2016 for upgrading to xbox one s.

 

How long has it been since it shipped? The credits should show as pending about 15 business days after it shipped.

 

Thanks for the quick reply. I have only had it 2 days. I will wait a couple of weeks and check again.

Cheers

Regards

 

Hello James,

I can confirm Smwutches' response. Let us know if you don't see anything after 15 business days and we will investigate if something went wrong.