Missing 3 month xbox live promotion

Hello,

I had bought the 3 month xbox live promotion at the beginning of April, 2018, but never recieved the credit. It has defaulted me to the monthly payment but should have been the 3 months for 1 promotion price and I shouldn't have to renew until July. I was
sent here from virtual chat with Ronnel, can you assist me with honoring that agreement on the 3 month promotion?

Joel

:)

 

8 weeks and no promo item - XBL 12+1 months with free game

Promotion:

Xbox Live Gold subscription: 12 + 1 Months with Free Game

Purchase Date:

3/12/11

Missing Item:

Free Game

 

Rocket league promotion code missing

Posted about a month ago about my rocket league code being missing after purchasing the 3 months xbox live and rocket league promotion. Still yet to receive a code after a month and a half of waiting

 

Hey there, this won't be something that can be done here in the forums. When you have a moment please reach out to the
phone team so they can take a look at the account and promo with you.

 

This is where I was directed by your staff

 

Hey again, unfortunately, it sounds like someone may have misspoken. We do not have the ability to manipulate your account in anyway here on the forums. Sorry for the confusion there.