Missing 3 month code for the PUBG promotion

Ordered over xbox.com

Order number 2798451825

On 22. Januar 2018

:)

 

3 month gold, Pubg G set promotion. Have not received code yet

In essence, there was this pubg 3 month gold membership promotion that offered a exclusive pubg item called the 'PUBG xbox g set'. This promotion ended at Oct 2nd and I found it via the xbox dashboard. At the time, I had no gold membership so I bought the
3 month gold membership via the xbox dashboard on the 26th or 28th September, as I was intrigued by the promotion.

My friend told me he contacted Microsoft support regarding this and they told him it takes around 10 days for the code to arrive, after you bought the gold membership via the promotion.

Albeit it's been over 10 days for me and I haven't received the code yet for the 'Xbox Pubg G set' even though I qualified for the offer.

 

Missing additional 3 Month

Hi, I bought 3 months of xbox live gold in January and was supposed to get a code for an extra 3 months by March, this was the PUBG promotion.

My order number is 5856941564 and date i ordered was 24th of January

Thanks for any help.

 

The better is contacting directly official xbox support, they are the only ones that can access to your biling records and to take care the case.

You can contact them by the Phone or Microsoft Support Chat option at
Contact Us | Xbox Support