Missing $25 email code from My VIP Vault

Discus and support Missing $25 email code from My VIP Vault in XBoX Rewards & Social to solve the problem; Hi I just got off the phone with a agent and I had about 1300 gems and I bought a $25 visa pre paid code for 1000 gems and a $5 for 250 gems, I... Discussion in 'XBoX Rewards & Social' started by NukaColaRanger, Jun 15, 2018.

  1. Missing $25 email code from My VIP Vault


    Hi I just got off the phone with a agent and I had about 1300 gems and I bought a $25 visa pre paid code for 1000 gems and a $5 for 250 gems, I instantly received the $5 but not the $25 and I want to make sure that I do receive that visa pre paid code. I
    was worried that since Xbox is going to become Microsoft Rewards and not Xbox Rewards, so I was worried that I won’t get it, so please I didn’t spend 1000 gems for nothing.

    :)
     
    NukaColaRanger, Jun 15, 2018
    #1
  2. Missing $25 rewards from My VIP Vault

    Hi I just got off the phone with a agent and I had about 1300 gems and I bought a $25 visa pre paid code for 1000 gems and a $5 for 250 gems, I instantly received the $5 but not the $25 and I want to make sure that I do receive that visa pre paid code. I
    was worried that since Xbox is going to become Microsoft Rewards and not Xbox Rewrds that I won’t get it so please I didn’t spend 1000 gems for nothing.
     
    NukaColaRanger, Jun 15, 2018
    #2
  3. I was sent either wrong redeem codes or wrong redemption link

    I redeemed a $25 and a $10 prepaid visa from the VIP vault. The codes I was sent were 16 digits and the link to use them was to my Microsoft account where its a 25 character code you enter. I'm assuming the link is wrong since their visa prepaid cards and
    not Microsoft store gift cards
     
    Faded Warrior, Jun 15, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Missing $25 email code from My VIP Vault

    Hello NukaColaRanger,

    It sounds like you may have had an accidental typo in your vault registration. We have escalated your case to our Vault team to investigate. Once we know more, we will update this thread.
     
    XBLRewards8, Jun 15, 2018
    #4
  5. Do you know more or less when I’ll probab hear back from you guys, I just spent 1000 gems on a $25 visa pre paid code that I might not even get please, either a refund or get what I paid for.
     
    NukaColaRanger, Jun 15, 2018
    #5
  6. So XBLRewards8 am I going to get help? Or what’s going to happen, spending $1 for 1 gem is ridiculous when I just wasted, 1000 gems for a $25 code that I haven’t received or gotten helped with yet. Like I said if I accidentally typed the wrong email because
    of autocorrect, can’t you guys cancel that and just resend it to my correct email??? What’s going on?!
     
    NukaColaRanger, Jun 16, 2018
    #6
  7. Smwutches
    Smwutches Guest
    Official support hours are Monday-Friday 9am-5pm PST so they will get back to you during the week. They will make sure you get your code.
     
    Smwutches, Jun 16, 2018
    #7
  8. Missing $25 email code from My VIP Vault

    thank you so much for telling me that, finally relieved some stress from hearing that.
     
    NukaColaRanger, Jun 16, 2018
    #8
  9. So far we’re now going on day 5 and I have yet to hear anything back from the this so called XBLRewards8 about updating this thread. Again!! Why is it so hard to just resend my $25 visa code I paid for!!! I technically spend $1000 just to get 1000 gems to
    use it on a damn $25 code what a deal, if I did a typo in my email why can’t you cancel it and PLEASE resend it to my original email or give me a damn refund!! If you want proof of purchase I have a screen shot so tell me how to send it to you and I will!
    And if you guys reply please reply with actual good news!
     
    NukaColaRanger, Jun 19, 2018
    #9
  10. Missing  email code from My VIP Vault [​IMG]
     
    NukaColaRanger, Jun 23, 2018
    #10
  11. Here’s my proof!! Try sending that to them so I can receive my reward!!! It’s been 8 days and still counting. I received the $5 for 250 and I used it to buy lunchboxes in Fallout Shellter, but haven’t received the $25 for 1000
     
    NukaColaRanger, Jun 23, 2018
    #11
  12. XBLRewards8
    XBLRewards8 Guest
    Hello NukaColaRanger,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears.
     
    XBLRewards8, Nov 3, 2018
    #12
  13. NukaColaRanger Win User

    Missing $25 email code from My VIP Vault

    Hello ,

    It sounds like you may have had an accidental typo in your vault registration. We have escalated your case to our Vault team to investigate. Once we know more, we will update this thread.
    Do you know more or less when I’ll probab hear back from you guys, I just spent 1000 gems on a $25 visa pre paid code that I might not even get please, either a refund or get what I paid for.
  14. NukaColaRanger Win User

    Missing $25 email code from My VIP Vault

    Here’s my proof!! Try sending that to them so I can receive my reward!!! It’s been 8 days and still counting. I received the $5 for 250 and I used it to buy lunchboxes in Fallout Shellter, but haven’t received the $25 for 1000
  15. NukaColaRanger Win User

    Missing $25 email code from My VIP Vault

    So far we’re now going on day 5 and I have yet to hear anything back from the this so called XBLRewards8 about updating this thread. Again!! Why is it so hard to just resend my $25 visa code I paid for!!! I technically spend $1000 just to get 1000 gems to
    use it on a damn $25 code what a deal, if I did a typo in my email why can’t you cancel it and PLEASE resend it to my original email or give me a damn refund!! If you want proof of purchase I have a screen shot so tell me how to send it to you and I will!
    And if you guys reply please reply with actual good news!
  16. XBLRewards8 Win User

    Missing $25 email code from My VIP Vault

    Hello NukaColaRanger,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears.
  17. NukaColaRanger Win User

    Missing $25 email code from My VIP Vault

    [​IMG]
Thema:

Missing $25 email code from My VIP Vault

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