Missing $12 credit for 2 months.

Okay this is now my 3rd try after being re-directed, I wish this wasn't so complicated of a procedure just to get the credits you guys give out.

I have received a message yesterday after noon saying that due to Xbox Video Complications that I was to get a $6 credit. I also received the message last month and again I didn't receive the fund then. So now that the new message reminded me that I'm supposed
to get another $6 I remember last months issue please help me fix this and get my $12

PS: don't send me to my transaction list I've been there 6 times already with you all asking me to check what I've checked like I'm either blind or stupid. The last deposit was in Oct. 3 2014, and that I did receive but not the credit for November or December's
messages and is not showing up in my account.

Thank You, hope this was the right place to post.

:)

 

Switching gold payment methods

So I just got an Xbox one and signed up directly through the website for live via my credit card. I haven't been billed for it yet as the first month is free. I've decided I wanted to remove my credit card and use a 12 month gold live card to sign up for
gold.

If I cancel my gold sub and add this 12 month sub card, will that 12 month sub start at the end of the 30 days free, or right away?

Also I received a 14 day free trial of live with my console. If I add that and the 12 month sub card, will I effectively get 12 1/2 months of service before I had to resub?

 

paid 2 times for my XBOX LIVE GOLD subscription

Hi, i've paid 2 times 59.99€ the 01/25/2017 just for 1 subscription at XBOX LIVE GOLD 12 MONTHS.

Could you credit me 59.99€?

Thank you

 

The October credit is what you should have received. More than likely the other emails that you got were reminder emails that glitched out. However, to be sure find a post by Misses Quinzel and send her a pm asking about it. You can send a pm by clicking
on the envelope icon underneath her post.