Missing $10 Microsoft Store Credit

Hi Nicholas,

As the question has been answered by a few people, you will need to contact support. I will go ahead and lock this thread as it has been resolved. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

There is nothing anyone in the forums can do. You will have to continue to work with Xbox Support for assistance with that.

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Yes, unfortunately, you'd need to contact Support again. We can't resolve issues for Xbox credit from within the Forums. Contact them with the ticket number and let them know that you didn't get it resolved and still don't have your credit. They should
be able to fix this issue for you and sorry to hear you weren't helped the first time around. Good luck!

Maybe I am doing something wrong, but I am finding no options for a live chat for Microsoft store. I contacted Customer Support chat, but they turned me away due to this being a Microsoft Store credit, not specifically an XBOX credit... Is there any way
to get live help today, or do I have to wait until phone support opens tomorrow?

Hey there!

That $10 credit you're referring to would be store credit for the Microsoft Store that you should receive via e-mail. If you haven't received your store credit, I recommend reaching out to
Microsoft Store support. They'll be able to best help out.