Missed Promotion

Hi yesterday on 27th the Prototype Biohazard Bundle said 60% off 2 days remaining putting it at £16 today 28th around 9:30 to 10 am it said the same but 1 day left instead off 2 now at 2:30 pm the deal has disappeared early stopping me getting the game.
i copyd the conversation with xbox live support down below aswell to help you a little more on what i mean hope you can help i was advised to get the game anyway wile i waite for your reply so i have perchesed it.

Hi, thanks for visiting Xbox Support! I'm Romel F.

15:01


Romel F



I hope you're doing great.


15:01

Romel F



How can I help you today?


15:01

Mehi

15:01


Mesome of what i am on here for is in the description

15:01


Romel FHi Paul! I'm sorry but I did not receive your description for some reason.


15:02

Mehere it is - Hi i got a problem with the xbox live marketplace yesterday a game called Prototype Biohazard Bundle said it was £16 with 60% off and had the deal had 2 days left. i checked this morning the same deal was on there and said it had 1 day
left i got back from town affter putting money in the bank for the bundle and the deal is gone even though it said this morning it had 1 day left untill it ended

15:03


Mejust wondering if it is a problem with my xbox live if that is why its not showing the deal was on there arout 9£0 am today when i checke said it had 1 day left as yesterday it said 2 days

15:04


Romel FThank you for that information, let me go ahead check this one for you.



To assist you better, can I have your gamer tag please?


15:05

Memy gamer tag is Rune Cape 1993

15:05


Romel FThanks, let me go ahead and check the game, please give me 2-3 minutes.

15:06


Meyea i dont get it i was on the market plase last nite it said under the price witch because of the 60% off was £16 2 days left under the price it should still be there untill the end of today or early tomorrow

15:06


Methis is the last day its kinda confusing

15:07


Romel FI completely understand, as I checked the game online, it is not longer available for discounted price. Did you check it earlier through Xbox.com?

15:09


Meyea i was on the xbox live marketplace today at 9:30 area the deal was there it £16 and said it had 1 day left yesterday it said 2 days left its a bit early to stop the deal

15:10


Mei walked a mile today to put money in the bank for the bundle lol

15:11


Meif it said 2 days left on the deal yesterday shouldent the deal still be there

15:11


Mei got disabilitys so this sort of thing kinda confusis me a lot and stresses me a little

15:12


Romel FI completely understand and I also want you to get the game with that price, if it says 2 days yesterday, I agree, it should still be available by today. What time did you check it yesterday?

15:13


Mei checked around 12pm and 5pm to 6:30pm area as banks were closed yesterday

15:14


Me[b]12pm i checked then went down town thinking banks were open came back around 4pm area got on around 5p then went and checked around that area of time again and the deal was on and still said 2 days left

15:16[/b]

[b]
Me[b]so i thaught i had today left before deal ended

15:17[/b]

[b]
Me[b]as it said 2 days left

15:17[/b]

[b]
Romel F[b]Thank you for that information. Since it shows here the discounted price for the game ended, we do not have option to change the price since we are not the promotional team, but I will check with our Specialist to see what option available with
your case. Would it be okay for me to put you on hold?

15:18[/b]

[b]
Me[b]yes it is ok i wish i had xbox 360 still the bundle is £30 on there but i dont only have xbox one lol

15:19[/b]

[b]
Me[b]but yes its ok

15:19[/b]

[b]
Romel F[b]You're cool! thanks! please give me 2-3 minutes here.

15:20[/b]

[b]
Romel F[b]Thank you for waiting, I'm sorry for the hold, Paul.

15:24[/b]

[b]
Me[b]its fine

15:24[/b]

[b]
Me[b]watching twitch wile waiting

15:25[/b]

[b]
Romel F[b]I appreciate that, I am still working with your case, please give me another 2-3 minutes. I am doing my best to assist you with this.

15:25[/b]

[b]
Me[b]thank you i was bugging my mum all day yesterday looking for someone to let me use there debit card as mine dident have the money gameing is all i can realy do as my disability and my IBS makes it hard for me to do anything today is a good day so i
hope you can help

15:27[/b]

[b]
Me[b]i was able to go to town today and yesterday i was lucky my ibs let me

15:28[/b]

[b]
Me[b]i am very thankfull you are trying to help me

15:28[/b]

[b]
Romel F[b]I completely understand, I really want to help, you're nice actually. According to our Specialist we will not know when a game got discounted or not unless we search it manually, right now, according to them, they are looking the situation as a
missed promotion, though I know if it says 2 days left, it should be still in discounted price.

15:33[/b]

[b]
Me[b]yesterday it said exactly like this - 60% off 2 days remaining - under the price

15:35[/b]

[b]
Me[b]i am trying to find a example one sec

15:35[/b]

[b]
Romel F[b]Were you able to get an screenshot by any chance? though I know you would not expect this to happened.

15:36[/b]

[b]
Me[b]no sorry i dont know how to take screenshots out of a game ive just tride useing another deal as a example but wouldent let me kept bringing me out off the app

15:38[/b]

[b]
Romel F[b]That's understandable, are you trying it online or through Xbox?

15:39[/b]

[b]
Romel F[b]Which game is that by the way?

15:40[/b]

[b]
Me[b]i was on xbox yesterday i got a example now one sec

15:40[/b]

[b]
Me[b]got one if you look at this just below the price it says the % off and how long it has left it said 2 days left on the prototype biohazard bundle
[url='[URL="https://www.microsoft.com/en-us/store/p/star-wars-battlefront/brxtm276dlpr"]Buy STAR WARS™ Battlefront™ - Microsoft Store[/URL]']
[URL="https://www.microsoft.com/en-us/store/p/star-wars-battlefront/brxtm276dlpr"]Buy STAR WARS™ Battlefront™ - Microsoft Store[/URL][/url]

15:44[/b]

[b]
Romel F[b]Thanks, Paul! let me check the link, one moment.

15:44[/b]

[b]
Me[b]that is just a example of what i mean by how long left

15:44[/b]

[b]
Me[b]the prototype bundle said %60 off 2 day remaining so the 60% took it down to £16

15:45[/b]

[b]
Romel F[b]That is right, with prototype biohazard, does it says 2 days left or it's like the example you provided, where it says the remaining hours?

15:46[/b]

[b]
Me[b]due to my learning dificulties i dont think of things so dident think to take a pick of it

15:46[/b]

[b]
Me[b]it's like the example i provided, where it said today this morning it had 1 day left as its remaining time

15:47[/b]

[b]
Me[b]as i checked before i went to town today just to make sure i had the right amount to put in my bank

15:48[/b]

[b]
Me[b]%60 off 1 day remaining said before i went to town today at 10am area

15:49[/b]

[b]
Romel F[b]I understand, according to our Specialist, we need to have a screenshot of the actual game with the discounted price showing, since we are not the promotional team, this is why they are asking for this kind of proof. I checked with other region,
it seems the game is also in regular price at the moment.

15:51[/b]

[b]
Romel F[b]The option our Specialist gave me is for you to reach out our Promotional team though their support forum.

15:52[/b]

[b]
Romel F[b]They are the one who has access with promotional price.

15:52[/b]

[b]
Me[b]i wish i dident have my disability i may have thaught about taking a screenshot

15:52[/b]

[b]
Me[b]is there a way they could see our chat and what you and i have said as it would take ages to exsplain

15:53[/b]

[b]
Romel F[b]You do not have to blame your self, I may also not able to take any screenshot knowing the price wont change within day. Since they can only be contacted through forum, you may need to tell them everything, it will be better to port your concern
now about the promotion so what will they honor is the date and time you inquired about this case.

15:56[/b]

[b]
Romel F[b]The link is:

15:56[/b]

[b]
Romel F[b][url][URL="https://forums.xbox.com/en-US/composepost?postType=Support&selectedVenue=0d7dc557-ea57-4938-a0e8-7f05d0a019fe_e2e46498-6402-4c6a-b958-69d89563efc1&title=Missed%20Promotion"]Sign in to your Microsoft account[/URL][/url]

15:56[/b]

[b]
Romel F[b]Right now, I been looking all over the internet to get information abut the game when it was discounted.

15:57[/b]

[b]
Romel F[b]*about

15:57[/b]

[b]
Romel F[b]Like I said, we will now know that the game has been discounted unless we search it manually.

15:57[/b]

[b]
Me[b]so have i trying to see if there was a way to see what it looked like yesterday

15:57[/b]

[/b]
[b][b]Me[b]but cant find anything

15:58

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:)

 

Promotion Missed

once the game offer has expired, there is nothing can be done to get the game free.

 

Promotion Missed

Yeah you will have to purchase the game as this offer has expired for Dead Rising 2

keep up to date and get the rest of the free games for gold dude

 

Unfortunately once a promotion window has been missed, we are unable to manually add the discount back on. Due to this we are unable to assist in this scenario.

I recommend keeping an eye out for that bundle to go on sale again in the future. You can keep track of these deals by checking
Major Nelson's Blog or
Xbox Wire.

Thanks for posting!